Terms & Conditions

1. Introduction

You will be able to access most areas of this Website without registering your details with us. Certain areas of this Website are only open to you if you register.

We may revise these terms and conditions at any time by updating this posting. You may wish to check this Website from time to time to review the terms and conditions. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.

2. Ordering from Us and Delivery Info

Orders placed on this website can only be delivered in Jersey. We offer FREE NEXT DAY island-wide delivery on all orders over £75 placed before MIDDAY Monday to Friday (subject to availability). Free collection available on always available at both our shops.

***IMPORTANT DELIVERIES UPDATE***
Single Use Plastics etc. (Restrictions) (Jersey) Law 2021 now in effect from 21st July 2022...Read more

You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered. You may also order by phone on +44 (1534) 736418.  All goods must be paid for either by credit / debit card at time of ordering. All goods remain the property of Dunell's Ltd until paid for in full.

Our acceptance of an order takes place when we despatch the order. When we despatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.

We may refuse to accept an order:

      (a) where goods are not available;
      (b) where we cannot obtain authorisation for your payment;
      (c) if there has been a pricing or product description error; or
      (d) if you do not meet any eligibility criteria set out in our terms and conditions.

2.1 - Hampers & Gifts

Please note that our Gift Hampers & Gift Cartons are carefully packaged for Local Jersey Delivery Only and are NOT suitable for onward posting or shipping off the Island.

We do not accept liability for any damage to these gift items once they have been delivered by our drivers or once they have been signed for and collected from our premises.

2.2 - Availability of Goods and Vintage Changes

All products and services are subject to availability and may be withdrawn at any time. Information on the site detailing stock levels should not be viewed as a guarantee of availability, and is a guide only.  We will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods.  All vintages listed on the site are also subject to change without prior notice.

2.3 - ecoupons

Unless expressly stated otherwise at the time of issue of the eCoupon;

• Each issued eCoupon will be valid for use by a recipient only once,
• Only one eCoupon will be valid for use per customer or household, as the case may be, and,
• An eCoupon may not be used in conjunction with any other special offer or eCoupon.
• eCoupons cannot be exchanged for cash or used to purchase gift-vouchers.

2.3.1 - Gift Vouchers

All our gift vouchers are valid for a period of 2 years from purchase date. They are only redeemable in-store and NOT online.

2.4 - Delivery Charges

We do not charge for delivery in Jersey for all orders over £75.00 net (after offers, vouchers, discounts etc). 

2.5 - Delivery times  

All products listed on the website are subject to availability, and, if they are subsequently found to be unavailable once an order has been placed, you will be informed via email or telephone as soon as your order is processed by one of our office team.  We will always endevour to offer an alternative.

We are currently offer NEXT DAY deliveries on all orders over £75 placed before midday Monday to Friday. If your order is placed on a Saturday, Sunday or a Bank Holiday, it will be processed the next working day and delivered Tuesday. Please note that during busy times, if your items require giftwrapping, please allow 2 working days for delivery.

We deliver up to 4pm Monday to Saturday. We DO NOT deliver on Sundays, Bank or Public Holidays, Christmas Eve or New Year's Eve. 

PLEASE ENSURE THAT YOU GIVE US YOUR BEST CONTACT TELEPHONE/MOBILE NUMBER SO THAT WE CAN CALL YOU TO ARRANGE A SUITABLE DELIVERY TIME. ALL DELIVERIES REQUIRE A SIGNATURE ON RECEIPT.

Please note, this is not a guaranteed service and all delivery times are estimates only. We are unable to guarantee any delivery dates or times as delays may occur that are outside our control.  We will of course endeavour to keep you informed at all times via email or by telephone.

IF WE ATTEMPT DELIVERY AT AN AGREED TIME AND DELIVERY IS NOT POSSIBLE WE RESERVE THE RIGHT TO CHARGE £7.50 FOR RE-DELIVERY UNLESS YOU HAVE GIVEN US PRE-AUTHORISATION TO LEAVE THE GOODS IN A SAFE PLACE.  IF THIS IS AGREED IT WILL BE AT YOUR RISK.

2.6 Online Members

We are delighted to offer 5% discount on all orders of 6 bottles of wine or more. Discount is not applicable against any product already on promotion or listed as ‘NO DISCOUNT’ or 'NO DISC'. No further discounts will be offered.

2.6.1 In-Store Loyalty Club Members

- 10% discount off all wines, beers, spirits and soft drinks unless otherwise stated in-store AND online.
- Discount is not applicable against any product already on promotion or listed as ‘NO DISCOUNT’ or 'NO DISC'.
- visit us in-store to receive an application form or click here to find out more. When registering on our website, you must use the same email address as you entered on your in-store Loyalty Club membership form.

3. Pricing

All prices are quoted duty paid / delivered Jersey and include GST. They are subject to alteration without prior notice to reflect major currency fluctuations and changes in duty and GST. 

3.1 Special Offers / Christmas Offers

Our Special Offer pricing only applies when buying individual quantities of each product. The offers do not apply to any products (that have been discounted) already allocated in mixed cases, ready made hampers or gift sets. Our 5% discount for 6 or more bottles does not apply to any promotional offers which are already discounted OR on any fine/rare lines that have been marked with NO DISCOUNT/NO DISC. 5% discount on 6 bottles or more only applies to WINES, not on spirits, beers, etc.

4. Cancellation and Returns Policy

If you wish to cancel your order:

      (a) you can notify us by email to office@dunells.com before we have dispatched the goods to you; or
      (b) where goods have already been dispatched to you, by returning goods to us in accordance with the clause below.

You can return goods you have ordered from us for any reason at any time within 14 days of receipt for a refund or exchange. The costs of returning goods to us shall be borne by you.

The right to return the goods to us as referred to the clause above will not apply in the following circumstances,

      (a) in the event that the product has been used and not in a re-sellable condition;
      (b) the return has not been pre-authorised by us.

4.1 Purchases

Prices - Are quoted duty paid and delivered Jersey and are subject to alteration without prior notice to reflect major currency fluctuations and changes in duty.

Credit terms - Payment, in full, by the end of the month following the month of invoice. We reserve the right to withdraw credit facilities on overdue accounts and charge interest daily, at the rate of 2% per month on outstanding accounts.

En Primeur/Pre-Releases Disclaimer - Prices of wine and spirits can go up or down. We are not liable for any losses incurred should any wine decrease in value from date of purchase.

Breakages - All goods should be examined at the time of delivery and must be notified within 24 hours of delivery. Damaged bottles and packaging should be kept for inspection please.

Returns - You may return an unopened item to the store for a refund or exchange for other merchandise within 7 days of purchase. A receipt is required for all returns. Items will be inspected by the store's manager for any damage, including heat exposure. Bottles that show signs of heat exposure after purchase may not be returned. This is also true for bottles that have been put into ice/water where the labels have been damaged.

Refunds will be issued in the same tender as the original purchase.

Risk and Title to Goods - The goods shall remain the property of the seller (Dunell's Ltd.) until the goods have been paid for in full and all other sums including any balances existing settled in full. Although the goods remain the seller's property until paid for, the risk in such goods shall pass to the buyer upon delivery. The buyer shall insure the goods against loss or damage and keep them separate. The customer shall be entitled to resell or use the goods in the ordinary course of business, but shall account to the supplier for the proceeds of the sale until payment is made in full.

Item Spoiled or Corked - If you have determined an item to be spoiled or corked after opening, you may return the item to the store within 7 days of purchase for an identical replacement. A receipt must be produced. If the item is no longer available, a gift card will be issued. 75% of the bottle's original contents is required to claim the item as spoiled or corked. If the bottle's closure type is cork, please also bring the cork with you at the time of the return. Wine purchased that is older than 10 years is not guaranteed in any way.

Special Orders - Special order items may not be returned or exchanged.

Conditions for Sale or Return of goods purchased

We will accept returns of up to 25% of wines, spirits, beers and ciders. Labels on all goods must be in resaleable condition (i.e. no water damage from ice buckets or torn labels). All seals/foils/corks on bottles must be intact. Items sold as a case product (water, beers and soft drinks) must be returned as a case product- we will not accept split cases. The original invoice must be provided upon return. Goods may be returned to our Beaumont store or collection can be arranged for a fee.

Insolvency - The buyer's right to possession of the goods shall cease if the buyer is declared bankrupt or makes any voluntary arrangement with his creditors or goes into liquidation or an encumbrance takes possession or a receiver is appointed in respect of the buyer's business or the customer ceases to carry on business or Dunell's Ltd. reasonably considers that any of the above are about to occur.

5. Licence

You are permitted to print and download extracts from this Website for your own use on the following basis:

      (a) no documents or related graphics on this Website are modified in any way;
      (b) no graphics on this Website are used separately from accompanying text; and
      (c) any of our copyright and trade mark notices and this permission notice appear in all copies.

Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with the clause above for any purpose is prohibited.

Subject to the clause above no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.

Any rights not expressly granted in these terms are reserved.

6. Visitor Material and Conduct

Other than personally identifiable information, which is covered under the Privacy Policy, any material you transmit or post to this Website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non- commercial purposes.

You are prohibited from posting or transmitting to or from this Website any material:

      (a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory,  menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
      (b) for which you have not obtained all necessary licences and/or approvals;
      (c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or
      (d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data  or other malicious software or harmful data).

We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses above.

7. Links to and from other Websites

Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.

If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, the home page of this Website, and subject to the following conditions:

      (a) you do not remove, distort or otherwise alter the size or appearance of the our logo;
      (b) you do not create a frame or any other browser or border environment around this Website;
      (c) you do not in any way imply that we are endorsing any products or services other than our own;
      (d) you do not misrepresent your relationship with us nor present any other false information about us;
      (e) you do not link from a website that is not owned by you; and
      (f) your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of  any other person or otherwise does not comply with all applicable laws and regulations.

You shall fully indemnify us for any loss or damage we or any of our group companies may suffer or incur as a result of your breach of the clause above.

8. Registration

Each registration is for a single user only. We do not permit you to share your username and password with any other person nor with multiple users on a network.

Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.

We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.

9. Disclaimer

Whilst we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.

The material on this Website is provided "as is" without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.

10. Liability

We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.

Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence; (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.

If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.

11. Governing Law and Jurisdiction

These terms and conditions are subject to the laws and exclusive to the jurisdiction of the Island of Jersey, Channel Islands. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Jersey courts.

12. Age Restriction

You must be aged 18 years old or over to purchase alcohol. By placing an order you are affirming that you are at least 18 years old. If you are buying the wine as a gift then the recipient must be 18 years old or over. All goods must be signed for on delivery by an adult aged 18 years or over. If there is no one of that age at the address when delivery is attempted, the goods may be retained by the driver. In such a case the driver will leave notification of attempted delivery, and a telephone number for you to rearrange delivery.

Should you require any further guidance or assistance, please contact us on +44 (1534) 736418 or email us at office@dunells.com and someone will be in contact with you to offer assistance.